Ordering Information

Shipping Info

O’o Hawaii skincare and supplement products ship to most locations in the world conveniently from southern California.

Shipping to the United States:
We offer free shipping on US domestic online retail orders over $200.00 USD.  For orders orders under $200.00, we offer $6.00 flat rate shipping.  We offer expedited shipping for an additional fee.  Shipping carrier options, service level options and pricing for orders that do not qualify for free shipping are available in your order shopping cart.

Shipping to Canada:
We offer free shipping on all orders over $250.00 to Canada
For all purchases under $250.00, the shipping charge is $25.00

International Shipping:
‌International shipping charge is $28.00 flat rate on all orders

Lead Time and Tracking:
Shortly after your order is placed you will receive an order confirmation via e-mail. You will receive a second e-mail with tracking information shortly after your order has shipped. Orders usually ship within 48 hours. Always feel welcome to reach out to us and confirm lead times if you need your order quickly for a special occasion. Please feel free to contact us to confirm international lead times and shipping costs.

Payment
For your convenience we accept all major credit cards: Visa, Mastercard, Discover, American Express.

Returns
If you would like to return an item please e-mail info@oohawaii.com to receive a return authorization number and return shipping instructions. Return authorizations numbers are only issued via email after receiving an email return authorization request. Returns without return authorization numbers will not be accepted. All shipping costs must be paid prior to shipping any returns. No CODs will be accepted.

Problems with orders (short ships/incorrect items/damages) must be reported within seven days of receipt. Please note that for products damaged in shipping photos of the damaged products may be required for a return authorization number.

If we are at fault for short ships/incorrect items we will pay for the return shipment of the product and send you a new product with the same method which the order was originally placed. We can provide a call tag to make the process easier. We will take care of the mistake in a timely manner, and work with you to fix the error. A new invoice will be created and charged for the new product and a full credit given when we receive the returned product.

Returns must be received by O’o Hawaii within 30 days of original order number issuance date.

O’o Hawaii only accepts returns for products purchased at www.oohawaii.com. If your products were purchased from one of our retail partners and needs to be returned, then those products must be returned directly to the retail vendor with receipt and are subject to their return policies.

O’o Hawaii only accepts returns for mis-shipped products and damaged items. Due to the personal, handcrafted nature of our products we observe cosmetic industry standards and do not accept/offer returns or exchanges for the reasons general dissatisfaction and/or on used products.